Skip to main content

Vehicle Claims & Service Notices

Follow a vehicle's service history from its detail page: the claims submitted for it, the service notices that affect it, and any out-of-service case.

What you'll learn​

  • Finding a vehicle's claims and submitting a new one
  • Reviewing the service notices that affect a vehicle
  • Opening or declaring an out-of-service case

Before you start​

  • Open the vehicle from the Vehicles page (View details).
  • Submitting a claim requires the Can manage claim permission; declaring a vehicle out of service requires Can manage out of service.

Steps​

Review the vehicle's claims:

  1. Select the Warranty tab and scroll past the Warranties to the Claims list. Each claim shows its status, claim number and type, the related service notice (if any), how long ago it last changed, and its total.
  2. Use the Search a code, serial number, item or client... box, Filter (Ongoing Claims, Action Required, Drafts, Done), and Sort (By most recent activity, By Status, By Code (A-Z), By Code (Z-A)) to find a claim.
  3. Click View Claim to open it.
  4. To start a new claim for this vehicle, click Submit New Claim. Once the claim is created, Wizsellr opens it so you can continue.

Review the service notices:

  1. Select the Service Notices tab. Each notice shows its title and code, the date it applies Since, a mandatory icon when applicable, and a Repaired date once resolved.
  2. Use the Search a service notice code... box (it matches the code and the title), Filter (All service notices, Unresolved service notices, Mandatory, or a service notice type), and Sort (Most recent, Code A-Z, Code Z-A).
  3. Click View service notice details to read the notice. Use View claim to open the claim filed for it, or Create claim to file one if the notice is not resolved yet.

Out-of-service case:

  1. If the vehicle has an out-of-service case, click View out-of-service case in the page header to open it. Otherwise, open the Advanced menu (top-right) and choose Declare as out-of-service to create one.

Good to know​

  • The vehicle page no longer has a History tab. Registration and owner information is on the Details tab, and warranty enrollment is on the Warranty tab.
  • The Claims list also shows claims submitted by other dealers for the same vehicle. They are greyed out with a blocked icon and cannot be opened.
  • A resolved service notice without a claim shows No claim.
  • A mandatory service notice must be completed before the vehicle can be registered.
  • Both lists offer Advanced > Export all to export them to Excel.