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Work with Service Notices

Understand service notices, see which serials and clients are affected, and start a claim when required.

What you'll learn​

  • Reviewing a service notice and its documents
  • Seeing affected serials in stock and affected clients
  • Creating a claim from a mandatory service notice

Before you start​

  • Go to Services and open the Service Notices tab.

Steps​

  1. Switch between the In inventory and Client affected views with the toggle, and search with "Type service notice, item or serial".
  2. Filter with All service notices, Unresolved service notices, or Mandatory, and sort the list (for example Number of serials affected).
  3. Expand a notice to list the affected serials in stock (or the affected clients), or click View service notice details to open the full view.
  4. In the detail window, use the Details, In stock, and Client affected tabs. The Details tab shows the in-stock and clients-affected charts and any Documents.
  5. For a serial that still needs work, click Create claim to start a claim pre-filled with that serial and notice. Where a claim already exists, click View claim instead.

Good to know​

  • A Mandatory notice shows a warning icon with the note "Mandatory. As long as this service notice is not completed, it won't be possible to register the related item serial."
  • Each notice shows how many serials or clients remain to repair (for example "3/10 in inventory to repair") and the date it has been active since.
  • A repaired serial is marked Repaired with its date; if it was repaired but no claim is found, a warning appears in place of the claim link.
  • Create claim appears only if you have permission to manage claims.
  • Advanced options let you Export service notices or Export serials.