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Follow Shipments

Track shipments tied to your orders and find carrier tracking numbers.

What you'll learn​

  • Finding a shipment by number
  • Reading shipment details and tracking numbers
  • Downloading shipment documents

Before you start​

  • Open Orders from the main menu, then select the Shipments tab.

Steps​

  1. In the search box, type a shipment number (Type shipment number...) to find a shipment. The search also matches the tracking number.
  2. To reorder the list, use the sort menu (Newly added, Oldest added, Shipment number A-Z, Shipment Number Z-A).
  3. On each shipment card, read the shipment number, the shipped date, the Tracking number, and the item summary.
  4. Click View full shipment to open the shipment details.
  5. In the details, review Ship to, Created at, and the Tracking number, then open the Details, Orders, or Invoices tab.
  6. To save the shipment document, click Download file in the details, or click the download icon on the shipment card.

Good to know​

  • When no carrier tracking number is recorded, the Tracking number shows N/A.
  • Use Export all in the Advanced menu to export every shipment; inside a shipment, the Advanced menu offers Export items and Download invoices.
  • The download icon and Download file button appear only when a document is available.